Privacy for Website Visitors and Callers
Recording covers every call to the Mentor OH Roofers line. This notice explains what calls and website visits collect, who receives that information, and how to contact us at [email protected].
How Calls and Personal Information Are Handled
Mentor OH Roofers connects callers with one of our local roofing partners for roof repair and replacement around Mentor, Lake County and nearby suburbs on Cleveland's east side in Ohio. This notice explains the information collected when you call or browse, who receives it and the choices you have.
Recording starts when you connect
Our phone system begins capturing audio as soon as it connects your call, and the audio capture continues until that call ends. This applies to every call to the Mentor OH Roofers line. Remaining connected is your agreement to the recording. To decline recording, end the call.
Who answers your roofing call
One of our local roofing partners answers when you call. Each partner operates its own business. The business answering your call handles the scope of the roofing job, sets its price and bills you for the work.
What the phone system collects
Calls pass through our own call-tracking platform. It makes the recording and logs the caller's phone number along with the date, time and duration of the call. The record also contains whatever you choose to say during the conversation. For example, you might give your name, the property's address and a description of the roof problem.
Why call information is used
Call information helps connect you with the partner who takes the call and handle your roofing request. It is also used to check that the number is working and that calls are being handled well. Answering privacy requests is another use of the information collected through the line.
Where information goes
Recipients include the partner who takes the call and the call-tracking service handling calls to the number. The services that host the website and run its analytics also receive information. Information is also provided to anyone we are required to answer under the law.
How storage periods are set
The purposes described above determine how long recordings and call data stay on file: storage continues while those records are needed for those purposes. For website analytics, the tools' retention settings determine how long the analytics data is kept.
Browsing, cookies and maps
Two tools measure activity on the website: Google Analytics 4, which uses cookies, and Umami, which operates on our own server without cookies. They count visits and record pages viewed, device and browser type, and the page that referred the visitor. There are no website forms to fill out, user accounts, payment facilities or advertisements.
An embedded Google map appears on some pages; when the map loads, Google receives the visitor's IP address and browser details.
Browser settings you control
Your browser settings let you block cookies or clear cookies already stored. Google also provides a browser add-on for opting out of Google Analytics. These are choices you can make about cookies and Google Analytics while using the website.
Write to us about your information
Send questions to [email protected]. Use the same address to request access to your personal information, ask for a correction or deletion, or opt out of any sale or sharing of personal information under state privacy laws. Choosing that opt-out leaves the phone connection to the roofing business handling the request available when you call.
We respond within 45 days. If we refuse your request, you can appeal the decision by replying to our answer.
Children and future changes
These pages are intended for people aged 13 and older; we do not knowingly collect information from children under 13. Any revisions to this notice will appear here on this page.
Last updated: October 14, 2026.